Privacy policy
PRIVACY POLICY FOR iSiBRUSH
1. INTRODUCTION
iSiGROUP ("we", "us", "our") understands and respects the importance of your privacy. We value the trust you place in us when you provide personal information, and we continually strive to protect it. This Privacy Policy explains in detail how we collect, use and protect your personal information when you interact with us and our iSiBRUSH online shop (www.isibrush.com).
2. COLLECTION OF PERSONAL INFORMATION
When you visit our website, make a purchase, contact us for support, sign up for our newsletter or take part in an online survey, we may collect and store personal information about you. This information may include, but is not limited to, your name, address, email address, telephone number, payment information and other details that help us provide a better service and shopping experience. We refer to this information as "Personal Information".
3. COLLECTION OF DEVICE INFORMATION
In addition to Personal Information, we automatically collect certain information about your device and how you interact with our website. This information includes details such as your IP address, device and browser type, the time zone in which your device is located, and certain cookies installed on your device ("Device Information"). We use the following technologies to collect this information:
- "Cookies" are small data files stored on your device or computer when you visit a website. They help us understand your preferences based on previous or current website activity, allowing us to provide improved services.
- "Log files" track events that occur on the website and collect data such as your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
- "Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the website.
4. HOW WE USE YOUR PERSONAL INFORMATION
We use the Personal Information we collect for several purposes:
- Fulfilling orders: We use your name, address and payment information to process and deliver your orders and to keep you informed about the status of your orders.
- Customer service: Your information helps us respond effectively to customer-service enquiries and support needs.
- Improving services: We use your feedback to improve our products and services.
- Marketing and advertising: With your permission, we may send periodic email messages about new products, special offers or other information that we believe may be of interest to you.
5. SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third-party service providers where necessary to facilitate our services. For example, we use Shopify to operate our online shop, which means that Shopify may have access to your Personal Information. You can read more about how Shopify uses personal information here: https://www.shopify.com/legal/privacy.
6. TARGETED ADVERTISING AND YOUR RIGHTS
We may use your Personal Information to provide targeted advertising or marketing communications. If you wish to opt out of targeted advertising, you can do so using the following links:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You have the right to access the Personal Information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.
7. "DO NOT TRACK" SIGNALS
Please note that we do not alter our website's data collection and use practices when we receive a "Do Not Track" signal from your browser.
8. DATA RETENTION
We will retain your Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.
9. EMAIL AND SMS
With your permission, we may send you email or SMS messages about our products and services, as well as updates and news. You can opt out of receiving these communications at any time by clicking the unsubscribe link in the relevant email or by contacting us.
10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update and amend this Privacy Policy at any time. Changes and clarifications take effect immediately after they are published on the website.
This Privacy Policy was last updated on 24 June 2023.
11. CONTACT US
For more information about our privacy practices, if you have questions, or if you wish to make a complaint, please contact us by email at info@isibrush.com.